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Terms That Cover How Your Account Works

Before you deposit via bKash, Nagad, or Rocket and head into the lobby, these terms set out what you agree to when you open and use a 2025xx account.

Account access termsbKash, Nagad, Rocket wallet rulesEligible regions onlyMobile and browser useFair use conditions
2025xx Terms That Cover How Your Account Works
HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Account Rights

Your account data and wallet history are stored securely. We use SSL encryption across all connections — mobile browser, the web app, and any API call linked to your bKash or Nagad wallet. We do not sell your personal data to third parties. You have the right to request a copy of the data we hold on you or to ask us to delete your account. To make either request, contact support with your registered mobile number. We retain transaction records for the period required by our operating obligations, after which they are purged from active systems.

Data You Control

You can request a full export of your account data or ask for deletion at any time by contacting support with your registered mobile number and account details.

SSL on Every Connection

Every session — whether you access from a Dhaka mobile connection or a desktop browser — runs over SSL so your wallet and login data stay protected in transit.

No Third-Party Data Sales

We do not sell, rent, or share your personal information with advertisers. Data is used only to operate your account, process wallet transactions, and meet our obligations.

Retention and Deletion

Transaction records are kept for the period our operating terms require. Once that window closes, records are purged. Account deletion requests are processed within a stated timeframe after verification.

TERMS HELP CHANNELS

Where to Get Help With These Terms

If a section of these terms is unclear or you have a question about how a specific rule applies to your account — for example, a Nagad transfer that appears under dispute or a wallet verification step you are unsure about — reach our support team through any of the channels below. We aim to respond to account and terms queries as quickly as our queue allows.

Live Chat Open the chat widget from your account dashboard for direct help on terms queries, wallet questions, or account access issues during staffed hours.
Email Support Send your terms or account question to our support address. Include your registered number and describe the specific clause or transaction in question.
Help Centre Browse our help articles for plain-language explanations of key terms sections, wallet rules, and what to do if your account access is restricted.

Common Questions About These Terms

The questions below cover what visitors ask most when reading through the terms for the first time. If your question is not here, use the support channels above.

These terms apply to anyone who opens an account and uses the 2025xx platform. Access depends on whether it is lawful in your region — eligibility is checked at registration.

Yes. bKash, Nagad, and Rocket are the primary wallet options for deposits and withdrawals. Each transaction is treated as authorised by the account holder who initiates it.

Account sharing is a breach of these terms. Your account is personal and non-transferable. If we detect shared access, the account may be suspended pending a review.

Contact our support team before raising the dispute with your payment provider. Provide your registered number and the transaction details so we can investigate from our end first.

We post a revised version on this page and send a notification to your registered account when material changes are made. Continued use of the platform after that counts as acceptance.

Reach support through live chat or email with your registered mobile number. Data export and deletion requests are verified and processed within the timeframe stated in our data policy.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.